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Da111's avatar
Da111
New member | Level 2
2 years ago

Issue with redeeming HP 100GB Promo

Hiya,

 

I bought a new HP laptop, which came with a promo for 100gb storage for a year.

 

I downloaded Dropbox, logged into my account and it is not registering the 100gb storage.

 

I am unable to contact anyone from dropbox.

 

Any ideas what I can do?

Promotions
Storage space

9 Replies

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    Da111 wrote:

    I downloaded Dropbox ...

    Did you download and install Dropbox yourself? You usually need to do it from the app that's pre-installed on the laptop when you bought it.

  • dmteo's avatar
    dmteo
    Explorer | Level 3
    11 months ago

    Hi there! I recently bought a new HP Spectre, I got the message with the 100GB offer for dropbox, I installed the app (from that screen), I connected with my dropbox account but didn't receive any space upgrade.

  • dmteo's avatar
    dmteo
    Explorer | Level 3
    11 months ago

    Hi, I checked and nope, I haven't  

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hi dmteo, let's jump right into this! 

     

    I'd love to be able to internally check more about this. Would it be okay if I send you an email? 

     

    Let me know more!

  • dmteo's avatar
    dmteo
    Explorer | Level 3
    11 months ago

    Hi, sure thing! Send me an email and tell me what you need to know

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    I just sent you an email, I'll see you there dmteo!

  • Da111's avatar
    Da111
    New member | Level 2
    11 months ago
    Megan can you please get in touch with me too. I used the preinstalled app and followed all the instructions and didn't get the 100gb storage
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey Da111, I just sent you an email!

     

    I'll be happy to continue our troubleshooting there. See you! 

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