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Da111's avatar
Da111
New member | Level 2
2 years ago

Issue with redeeming HP 100GB Promo

Hiya,

 

I bought a new HP laptop, which came with a promo for 100gb storage for a year.

 

I downloaded Dropbox, logged into my account and it is not registering the 100gb storage.

 

I am unable to contact anyone from dropbox.

 

Any ideas what I can do?

Promotions
Storage space

9 Replies

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  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    Da111 wrote:

    I downloaded Dropbox ...

    Did you download and install Dropbox yourself? You usually need to do it from the app that's pre-installed on the laptop when you bought it.

  • dmteo's avatar
    dmteo
    Explorer | Level 3
    2 years ago

    Hi there! I recently bought a new HP Spectre, I got the message with the 100GB offer for dropbox, I installed the app (from that screen), I connected with my dropbox account but didn't receive any space upgrade.

  • dmteo's avatar
    dmteo
    Explorer | Level 3
    2 years ago

    Hi, I checked and nope, I haven't  

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi dmteo, let's jump right into this! 

     

    I'd love to be able to internally check more about this. Would it be okay if I send you an email? 

     

    Let me know more!

  • dmteo's avatar
    dmteo
    Explorer | Level 3
    2 years ago

    Hi, sure thing! Send me an email and tell me what you need to know

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I just sent you an email, I'll see you there dmteo!

  • Da111's avatar
    Da111
    New member | Level 2
    2 years ago
    Megan can you please get in touch with me too. I used the preinstalled app and followed all the instructions and didn't get the 100gb storage
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Da111, I just sent you an email!

     

    I'll be happy to continue our troubleshooting there. See you! 

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