Couldn't redeem 100gb promotional offer

Hi Sethabish, thanks for bringing this to our attention.

Just to check, when you say you reinstalled the app, was this after you redeemed the offer on your account?

Is it possible you have another email address on which the promotional offer is active?

This will help me to assist further!

Yes, it is after i redeemed the offer and i logged in using the same email id used for redeeming.

Still no luck.

Did you receive an email confirming that the promotion was activated on your account? 

no i didn't, but in my Dropbox it showed 102gb of storage

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Sethabish wrote:

no i didn't, but in my Dropbox it showed 102gb of storage

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Do you see the bonus listed at the bottom of this page?

• https://www.dropbox.com/account/referrals

No I don't

If you did see the quota at some point, and now it's not there, then it means that it was activated, but on another email address, and you're signed into another account. 

These offers tend to last for 6 months to 12 months, so they can't be removed from an account beforehand.

i am pretty sure i logged in with [removed], but as you suggested i checked all my mail ids and there is no subscription attached to any of the accounts. actually the windows activation is also attached to [removed] as i logged in with the same mail id for windows and dropbox.

[personal info removed per the Dropbox Community Guidelines]

Hey Sethabish, can you let us know around when you redeemed the promotion?

On 27th January around 9:00 PM IST .