I've been charged but my account is still Basic

Welcome aboard the forum, GHEKIT18!

Have you been billed for this Dropbox plan from Dropbox or Google Play/iTunes? 

If this isn’t an in-app subscription, I’d like you to check your bank statement and see if there’s a 12-digit transaction ID linked to those charges. 

In case there is, please visit this page and insert the transaction ID there. It should show you which account you’re being charged for.

Let me know how this goes, and we’ll take it from there.

I have the same problem except on my bank account that Dropbox charged I only have a 10-digit code so I can't get any information about this charge which I don't believe I should be charged as I don't have a subscription to Dropbox. And I can't get anyone to help me. At this point, I'm going to have to have my bank block any future charges from Dropbox if no one will help me with this. 

Hi Ginger22, I’m sorry to hear about your issue. 

Did you try inserting your transaction ID in the field showing here, and you get no results? 

Let me know, and we’ll take it from there.

Thank you for replying! Yes I did try that but the transaction id in my bank account is only 10 digits so it does not work. I don't know what else to do. 

Hi Ginger22, I'd need some account-specific info in order to look into this for you. Can I send you an email?

Keep me posted!

Yes you can email me. Am I correct that you work directly for Dropbox?

Hi Ginger1434, you're correct. 

I sent you an email, I'll see you there, cheers!

Hi there, Em San  , I hope you're doing well!

I'd be more than happy to help if you wish. I'd just need to open a ticket, and contact you that way, since we'd need to review some account-specific info. 

Is that okay with you? 

Keep me posted! 

I'm having the same problem. Could you contact me via email?

Philip