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Forum Discussion
I've been charged but my account is still Basic
This morning I was charged 195 dollars for a yearly plan on Dropbox. When I checked I don't have a plan with Dropbox. I'm on the free plan which doesn't make sense. All the chats I had are basically ...
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi Philip F.2, you can contact the support team directly by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
I'm having the same problem but we don't have any credit card that would be associated with an account, just a bank card which isn't even the same number as when these charges started. Additionally, the email address that would have been associated with that card doesn't even have a Dropbox account. Transaction ID is only 10 digits. <--Why is this still an issue over a year later? Getting people caught in a Catch-22 for support is not a trustworthy service model.
- Walter
Hey dappydarwin - sorry to hear about this.
Did you try getting in contact with our team directly as my colleague Jay suggested?
- Rich
Super User II
dappydarwin wrote:
I'm having the same problem but we don't have any credit card that would be associated with an account ...
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank. Without the requisite information for those forms (CC and 12 digit code) they simply do not offer a solution.
- Walter
In that case, may we reach out via email to the email address that's associated with your profile here, on our Community, to have a further look internally dappydarwin?
Absolutely! Any help is appreciated.
- Nancy
Hi from me too, dappydarwin! I just opened your ticket. Don’t forget to reply to it, when you get the chance. Cheers.
- Hannah
Hey @dappydarwin, just to confirm, can you use our payment lookup tool, to let us know if the email address shown as linked to the payment, is the same one you use for your Dropbox account?
If it is, can we send you an email, to take a closer look?
