Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

GHEKIT18's avatar
GHEKIT18
New member | Level 2
3 years ago

I've been charged but my account is still Basic

This morning I was charged 195 dollars for a yearly plan on Dropbox. When I checked I don't have a plan with Dropbox. I'm on the free plan which doesn't make sense. All the chats I had are basically ...
billing
Dropbox Basic
Payments
Plans
upgrades
dappydarwin's avatar
dappydarwin
New member | Level 2
2 years ago

I'm having the same problem but we don't have any credit card that would be associated with an account, just a bank card which isn't even the same number as when these charges started.  Additionally, the email address that would have been associated with that card doesn't even have a Dropbox account.  Transaction ID is only 10 digits.  <--Why is this still an issue over a year later?  Getting people caught in a Catch-22 for support is not a trustworthy service model.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey dappydarwin - sorry to hear about this.

 

Did you try getting in contact with our team directly as my colleague Jay suggested?  

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!