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Forum Discussion

GHEKIT18's avatar
GHEKIT18
New member | Level 2
3 years ago

I've been charged but my account is still Basic

This morning I was charged 195 dollars for a yearly plan on Dropbox. When I checked I don't have a plan with Dropbox. I'm on the free plan which doesn't make sense. All the chats I had are basically ...
billing
Dropbox Basic
Payments
Plans
upgrades
Samaahith's avatar
Samaahith
Explorer | Level 4
2 years ago

facing the same issue, even have a UTR transaction ID with this

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Samaahith, did you upgrade your Dropbox account via www.dropbox.com? 

 

Have you double checked if another Dropbox account, linked to a different email address, has been upgraded instead)?

  • Samaahith's avatar
    Samaahith
    Explorer | Level 4
    2 years ago

    Hi, yes I have made my upgrade through the same Dropbox account, which is my email ID, the autopay request has even deducted the money from my account

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