I've been charged for Dropbox for 2 years, but I'm on a Basic plan

Apparently this is a known issue, yet the dropbox team decided to keep the process of finding out where the charge coming from/refund process extremely hard. No wonder this company is not doing good.

Hi whyamibeingcharged, thanks for bringing this to our attention.

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.

From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

Thanks Jay, I used the link you provided the submitted my email. What is the estimated response time, and based on your experience, how long does it take for people with same issues to get a refund and to stop the charge (if it were ever solved)?

Could you provide the ticket ID in order to locate it on the system?

Ticket #24930254

Hi from me  too whyamibeingcharged and thank you for the ticket ID.

I've located it in our system and passed your comments on. A member of the team should be getting back to you soon, but please let us know if you have anything else to add in the meantime. 

Hi, I recently noticed that Dropbox have charged back the $119 it has refunded. context: for 2024 and 2025, I have been charged $119 consecutively, in my previous attempt to contact support, support has guaranteed that both will be refunded, but I noticed recently that Chase has refunded one of those charge, and Dropbox has attempted to refund one of those charge but then charge it back. Can you explain why? 

whyamibeingcharged wrote:

Dropbox has attempted to refund one of those charge but then charge it back. Can you explain why?

Only Support can assist you with that. Try to reopen your last ticket on the matter, or open a new one if you're unable reopen the previous one.