I've paid for a plan, but my account doesn't reflect the upgrade. No reply to ticket raised.

Admin-NBAD wrote:

... paid for a plan with charity funds, yet this is not reflecting on the account as it still is a free account.

What was the payment type? If you used a credit card, use the credit card charge lookup tool to verify the account that you upgraded.

Admin-NBAD wrote:

I have opened a ticket via email with the details of the payment, yet I've had no response ...

How, exactly, did you contact Support? You can't just send an email. You need to submit a ticket through the Support page.

If you haven't already done so, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

https://www.dropbox.com/support/billing-issues

Once you've submitted a ticket you should receive a ticket number in your email. Replay with that number here and a Dropboxer may be able to check the status.

I already done this last week and have a ticket # 25050600

Hey Admin-NBAD, thanks for posting here! 

I checked our system, and it seems that both of your tickets were automatically caught by our spam filter.

I'd be happy to reach out internally about this, but I need to make sure we've exhausted all troubleshooting steps. 

Have you tried our look-up tool like Rich suggested? I encourage this, in case you have a forgotten Dropbox email that's subscribed to Dropbox or that you upgraded the wrong Dropbox account.

Let me know how it goes.

I do not have the 12 digit alphanumeric code to be able to look up, it was not reflecting in the bank transation.

Hey Admin-NBAD, no worries! 

I just sent you an email, in order for us to have a closer look into this. 

Reply back to me, and we'll take it from there, thanks! 

Thanks Megan, I have replied to the email.