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I've paid for Plus but it's not on my account
I have been using the same Dropbox account for nearly a decade. I am currently being charged $9.99 per month for the Plus Plan, yet Dropbox says I have the Basic Plan and need to upgrade before being...
No worries. I appreciate any help.
Yes, I am paying through iTunes. Maybe this is the issue?
On the linked page, it now shows I have the Plus Plan. As of today, it suddenly shows I am not exceeding my storage and now shows invoices for all payments made via iTunes. I'm not sure what changed, but it appears as though the issue is resolved.
I greatly appreciate everyone's willingness to help and prompt responses.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi AJskah01, sorry to hear about that!
If you actually just recently paid for your upgrade, can you please follow these steps?
1. Open your Dropbox app and tap 'Account'
2. Tap on the gear icon at the top of your screen to access your settings
3. Tap on 'Restore purchases'
This should activate your last upgrade. Also, feel free to send me your ticket number reference, in order for me to locate it on our system.
Let me know more!
It says “Unable to restore Purchases” (NSURLErrorDomainError 409)
My PayPal’s Invoice ID shows as :MSSSZWLKG7a0
My paypal Transaction ID shows as :9B55135104317315F
I bought this through the iPhone app as it was the only one stable enough between using the website and apps. So it is through the IPhone store, I have spoken with them over the phone and all they can do is cancel my subscription/refund
I’d post pictures to drop box to show you the receipts but my storage is 16.5 gb of 2 gb. So over 800% full if that matters for anything.
My PayPal’s Invoice ID shows as :MSSSZWLKG7a0
My paypal Transaction ID shows as :9B55135104317315F
I bought this through the iPhone app as it was the only one stable enough between using the website and apps. So it is through the IPhone store, I have spoken with them over the phone and all they can do is cancel my subscription/refund
I’d post pictures to drop box to show you the receipts but my storage is 16.5 gb of 2 gb. So over 800% full if that matters for anything.
- Hannah
Sorry, AJskah01, just to confirm, was the payment made through iTunes or PayPal?
If it was through iTunes, do you have your purchase receipt?
- It was purchased through Apple services, paid for with my PayPal account.
Apple purchase receipt order
ID: MSSSZWLKG7
Document NO. 125715610148
I don’t think you can by things through PayPal like that, PayPal is a money transfer service.
Correction I purchased Drop Box Professional Annual (yearly) as listed on the receipt. Still purchased through Apple, still paid for through PayPal.
