I've paid for Plus but it's not on my account

Hi Hannah,

Perhaps I was unclear in my prior message on this subject--if so, please accept my sincere apology and allow me to clarify....

First, I want to stress just how very much I WISH I had a trouble ticket number to provide you today.   Oh, how I WISH I had a simple and straightforward means by which to file a trouble ticket with Dropbox support!   But, alas.....despite my account being a SUBSCRIPTION-BASED DROPBOX STORAGE PLAN (paid in monthly installments) that I've maintained in good standing for a decade plus, NO....the necessary support is now NOT available to me as it was in years prior.

Why is that???  Well, Hannah, I am so glad you asked! 

Although I am FULLY CURRENT on my paid monthly installments through Google Playstore for my Dropbox Plus subscription, I have the tremendous misfortune and rather dubious honor of my account being ERRONEOUSLY RECOGNIZED INTERNALLY BY DROPBOX as merely a "BASIC" unpaid account; thus my standard, typically available support options WERE UNCERAMONIOUSLY REVOKED!

I recall seeing Rules & Terms of Service changes for Dropbox accounts in recent years, so I was vaguely aware that Dropbox was limiting support to PAYING CUSTOMERS at some point along the way. What I was NOT prepared for was the ridiculous fiasco that transpires in the event that Dropbox screws up the billing on a paying customer's account; thereby rendering null & void the full scope of support options for which said customer has already PAID!

I find it most disgraceful that Dropbox has adopted a shady policy of NOT offering any means by which a longtime subscriber may readily obtain direct & immediate support to correct a provable, documented BILLING ERROR on the part of Dropbox and/or the intermediary billing agent whose mistake prevents ongoing backup & sync functionality, as well as limiting the subscriber's access to previously stored files.

Look....as I already stated in my original post....I have ONE Dropbox account with a CURRENTLY PAID PLUS SUBSCRIPTION. I need the necessary correction made by Dropbox because I've already contacted Google Play support who assured me Dropbox is being paid monthly and has been paid without fail for years. I certainly have the credit / debit card charges to show Google is indeed being paid and nothing has changed on their end, nor mine. That leaves one other entity in this equation who has contractual responsibility to provide the service for which I am subscribed and paid--that's Dropbox.

My intention is not to be difficult or to beat the horse well past dead here. I am stuck at a dead standstill, unable to access critical encrypted password database files that I use multiple times DAILY, all by NO FAULT OF MY OWN.   My only option.....save for shelling out more money to regain temporary access to files that would allow me to move forward with my life TODAY....is to throw myself on the mercy of some Dropbox whisperer whom I may or may not find here within this community forum.

I must admit, despite remaining loyal to Dropbox (even to the point of actively referring others to Dropbox) following the data breach that exposed my account login credentials to hackers who posted the dump of exfiltrated data to the Dark Web in 2012, I am seriously rethinking my decision to keep using Dropbox, especially in light of how difficult it has become to swiftly gain access to support when it is needed most. I suppose Dropbox has simply grown so large and vastly popular that it was only a matter of time until the company no longer NEEDED, nor truly valued those O.G. "personal account" holders who've been reliant upon Dropbox since its earliest days.

I suppose I'll reserve further judgement until I see how / if this support experience works out.

Thanks,
Brendon