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jonhammer6's avatar
jonhammer6
New member | Level 2
4 years ago
Solved

Lenovo Promotion Issue

I have purchased a new Lenovo Laptop in September 2021. During the initial windows installation, i was prompted for 100 GB dropbox storage for 1 year. Now after installation i am trying to claim 100 gbs but the account is reflecting only 2 gbs.

 

Btw, i have created a new account of dropbox as per the instructions.

 

Any help will be appreciated.

 

Thanks

Account Settings
Promotions
Storage space
  • Hannah's avatar
    Hannah
    4 years ago
    Hey jonhammer6, thanks for posting today!

    Can I actually reach out to you via email, so we can look into this?

    Thanks!

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the info, I've sent you an email regarding this matter, please could you reply to it as soon as possible.

  • rishab27's avatar
    rishab27
    Explorer | Level 3
    3 years ago
    Existing account but during the claim it did mention that i claim on existing account too
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi rishab27, just for clarification, did you sign into any existing account, or did you create a new account in order to claim the promotional offer. 

     

    In the article my colleague posted, the offer is only valid for new Dropbox accounts, and not pre-existing accounts.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi rishab27, sorry to hear you're having issues with this.

     

    Would it be OK if we reach out via email to investigate further? 

  • rishab27's avatar
    rishab27
    Explorer | Level 3
    3 years ago

    Hi 

    Even I am facing same problem on my lenovo legion 7i claim got 30GB instead of 100GB even though on pop up it showed 100GB

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