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Message from Dropbox about completing date of birth by 1st September or lose Family Plan Access
Does anyone know how to update account details with your date of birth
the link to the article gives not details how to update your date of birth
Hi andy, Due to recent regulations, you...
- Hi all, sorry for jumping in.
I wanted to share the good news that the issue has been resolved.
Our team has been working hard on the matter, and everything should be back to normal now.
You can all enter your DOB, by following the link in the email that was sent.
Thank you for your feedback and reports.
Apologies for any frustration caused.
I am finding this deeply stressful too. My partners account in our family room has just been closed - no email was sent with a link asking them to verify their age. I have not received a link. Contacted support and was told i’d be emailed. Nothing. What am I supposed to do? I have years of stuff saved in dropbox. Really worried. This implementation has been a complete miscommunicated omnishambles.
Same here, I've had the email asking me to "enter your age" but there is no where that I can find to actually enter my age!
This is shocking given the implications of not complying!
I've had an email to add my DOB and there4s no option anywhere. I've contacted support and see their reply
07:21:24 ) Visitor: I’ve just had an email to input my date of birth to my account
( 07:21:40 ) Ray: Hi thank you for contacting Dropbox Support. My name is Ray, and I'll be glad to assist you with your request right away.
( 07:21:47 ) Visitor: I’ve clicked on the link but there is nowhere to add it
( 07:22:08 ) Ray: I understand that you received an email that you may need to confirm your date of birth on your Dropbox account
( 07:22:18 ) Visitor: yes
( 07:22:19 ) Ray: No worries, if that's necessary, the system will automatically prompt you to enter the DoB
( 07:22:44 ) Visitor: but the email is telling me to input it
( 07:23:21 ) Visitor: there are already messages on the community board that accounts are being deleted without being asked to add their date of birth
( 07:24:06 ) Ray: No worries, accounts aren't being deleted -- when such an update is required, the system always has a grace period in place
( 07:24:41 ) Visitor: How does the system know if I need to add my DOB?
( 07:25:44 ) Ray: If it doesn't have it on file, then it'll be necessary to enter it
( 07:25:52 ) Ray: Are we still connected?
( 07:26:09 ) Visitor: yes
( 07:26:40 ) Visitor: Can you check if you have my date of birth
( 07:27:17 ) Ray: I'm afraid such information isn't available on my console for privacy reasons
( 07:27:26 ) Visitor: The email definitely says I need to add my dob
( 07:27:28 ) Ray: But I'll be happy to escalate the issue, so that we can investigate internally and notify you
( 07:27:35 ) Ray: In order to escalate your request, I'll have to switch us over to email, and create a support ticket for you -- would that be alright with you?
( 07:28:04 ) Visitor: Yes
( 07:28:14 ) Ray: Excellent, will do!
( 07:28:16 ) Ray: Could I lend a hand with anything else, before switching over to email?
( 07:28:45 ) Visitor: I’ll also need the same for the other plan member
( 07:28:58 ) Visitor: although as yet he hasn’t had an email
( 07:29:33 ) Ray: They'll need to contact us directly when they do receive an email, and if they don't get an update form upon sign in
( 07:29:51 ) Visitor: Ok
( 07:30:27 ) Ray: Could I assist with anything else, before switching escalating?
( 07:30:43 ) Visitor: No thank you do you need my email address
( 07:30:52 ) Ray: Happy to help! No worries, we got it on record
( 07:30:58 ) Ray: Thank you for chatting in. I'll send you a summary of our chat via email, and escalateI'm also finding this stressful! I'm a long-standing customer, years now, and I'm paying the £168 subscription for a Family account. I have two sons about to leave for university. Trying to deal with issues moving our DropBox data around after they've left would be a nightmare. I'm organised, DropBox, why aren't you?
I've spoken to DropBox support several times. They told me that my date of birth will only be needed after the 1st September and that I will receive an email with instructions... Well, it's now the 1st September and guess what? Yep, I've just received another mildly threatening email demanding my date of birth. Same links to the same generic page with no detailed instructions where to enter my date of birth. And another link that just takes me to my DropBox account. And the email is now telling me in BOLD that I must enter my date of birth NOW. Really? How? Is my account about to be closed down?
Seriously considering a pre-emptive move to OneDrive.
DropBox, you are idiots. I've worked in the IT industry for 25 years. This is not how you do 'customer retention'.
I had the same problem. I received a number of emails threatening that they would delete my data if I didn't update. Today is 1st September and I was prompted to update my date of birth - no information at all how to do that. Customer support told me to use a different browser or incognito mode - nothing worked. Then they told me to clear cache and reset all my browser settings. This is completely unacceptable just to give them the date of birth. I then sent them an image of my driving licence and they said they would forward this. When I asked if I had to do anything else or if my data will be deleted, I was told she was she had sent it to her team to prevent this from happening - no feedback or reassurance. This whole thing is very badly managed and stressful.
