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Message from Dropbox about completing date of birth by 1st September or lose Family Plan Access
Does anyone know how to update account details with your date of birth
the link to the article gives not details how to update your date of birth
Hi andy, Due to recent regulations, you...
- Hi all, sorry for jumping in.
I wanted to share the good news that the issue has been resolved.
Our team has been working hard on the matter, and everything should be back to normal now.
You can all enter your DOB, by following the link in the email that was sent.
Thank you for your feedback and reports.
Apologies for any frustration caused.
below is my experience with these cretins...
Chat
Hello, welcome to Dropbox support. How can we help you?
How do I enter my DOB?
Me
Hey Saul! Thank you for contacting Dropbox Support. My name is Tony, and I will be more than happy to help you right away.
No worries, I am able to assist you with your inquiry on entering your DOB right away
Tony
Please enlighten me
Me
Could you please try opening another browser (Chrome, Mozilla Firefox, Edge) than the one you are currently using and try signing to Dropbox with your credentials
Tony
You have been bombarding me for weeks with e-mails for weeks aboutthis
done that - in my account in chrome
Me
Before you sign in, please grab a screenshot of your login page, as i will need it in order to further escalate this issue
Tony
I have a screenshot
but how do i get it to you?
i can't paste it into this chat session
Me
In order for me to be able to view your screenshot you would need to save it as an image file type (png or jpg) and use the upload button to manually select and attach the screenshot in this chat
Tony
Absolutely, so what happens when you click on that?
Tony
i login but there is nowwhere I can find where i can add my dob
Me
Thank you for confirming.
Please give me a minute as I am consulting my resources
Tony
according to the e-mail from dropbox if you don't get my dob by today, my account will get suspended
Me
Thank you for elaborating
It appears we are going to have this case to email. There I will provide some troubleshooting steps that you need to go through. If these don't work, I will have to escalate the case to our specialist department so they can have a look and get back to you with an answer as soon as possible.
Do not worry at all, your files are safely stored with us at all times!
Tony
seriously - what a complete waste of my time
Me
I completely understand this can be frustrating. Please rest assured that I am doing my best in order to assist you resolve this as soon as possible
Tony
you ask customers to provide their DOB - you harass your customers with e-mails for weeks about this but there is no way for a customer to add their dob
why don't i just take the free 1 year offer from onedrive and move over - what am I paying upwards of £150 for
i don't need this pathetic service
actually it is £167.88 per annum
you must have had thousands of these calls around the dob and all dropbox can do is say we will escalate
what a complete farce
Me
I'm sorry to hear that you are dissatisfied. Please rest assured that if there was anything else i can do at this point, I would definitely do it in order to assist you
Pleas rest assured this will be resolved as soon as possible and your account is at no risk
Tony
well how about this - my dob is dd/mm/yyyy - you can now write it down and enter it when you figure out how and stop harassing me with these cretinous e-mails - how does that sound?
I do not consider this response from dropbox satisfactory
I am heading off to onedrive as soon as is practically possible
with that in mind if i cancel my plan now do i get a refund for the time left on it?
Me
I completely understand this can be frustrating. Please rest assured that I am doing my best in order to assist you resolve this as soon as possible
I'm afraid that I am unable to issue a refund for your latest charge. I'm sorry for any inconvenience this may cause. In some cases, your bank or vendor may be able to help.
I can however schedule a cancellation for your subscription, if you wish so, so your account does not autorenew
Tony
ill sort that out
myself
Me
Okay then. I'm really sorry for the frustration caused
this is an absolute sh!t show from Dropbox, I think we need to look at asking our credit card companies/banks to do a recharge against Dropbox, I don't pay £168 a year to have to deal with this level of incompetence
Add me in to this entire chaos. Tried everything to locate this and unable to find. 25 years in I.T. and failing!
As with everyone else, my life is in DropBox and I am now about to download the whole lot!!!
I'm sick of this as well. I've tried logging in via an anonymous session so there are no cookies stored and there's just no way to provide my date of birth on log-in, or anywhere in the user settings. This is absolutely ridiculous.
I've been using Dropbox continuously with this account since 2009, so the only way I could be under the age of 16 is if I had started my Dropbox account when I was 4.
Is this only affecting UK customers? Everyone I've seen in this thread is referring to what they've spent in £s.
Maybe just UK dropbox family customers?
