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Trimom62's avatar
Trimom62
Helpful | Level 6
5 years ago
Solved

Message from Dropbox about completing date of birth by 1st September or lose Family Plan Access

Does anyone know how to update account details with your date of birth    the link to the article gives not details how to update your date of birth    Hi andy, Due to recent regulations, you...
account access
Account Settings
Dropbox Family
Plans
security
  • Hunter's avatar
    Hunter
    5 years ago
    Hi all, sorry for jumping in.

    I wanted to share the good news that the issue has been resolved.

    Our team has been working hard on the matter, and everything should be back to normal now.

    You can all enter your DOB, by following the link in the email that was sent.

    Thank you for your feedback and reports.

    Apologies for any frustration caused.
smotyndu's avatar
smotyndu
New member | Level 2
5 years ago

I've reached the point where DropBox can either send me an email with a link to add the info or lose my account. I am NOT wasting any more of my time on them. I was told they' send an email to sort it and I just got links to the same pages which did not allow me to fix it.

I do not send dates of birth (or bank account details etc) through open emails.

Their choice.

c240amg's avatar
c240amg
Helpful | Level 5
5 years ago

Same issue as everyone else.

 

Email received from Dropbox to enter DoB

Click on the links

One leads to the age requirements page

One leads to the dropbox account page WHERE THE HELL IS THE DoB ENTRY!!!

 

I think it maybe time to move to Google Drive - don't have to deal with this BS

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