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Trimom62's avatar
Trimom62
Helpful | Level 6
5 years ago
Solved

Message from Dropbox about completing date of birth by 1st September or lose Family Plan Access

Does anyone know how to update account details with your date of birth    the link to the article gives not details how to update your date of birth    Hi andy, Due to recent regulations, you...
account access
Account Settings
Dropbox Family
Plans
security
  • Hunter's avatar
    Hunter
    5 years ago
    Hi all, sorry for jumping in.

    I wanted to share the good news that the issue has been resolved.

    Our team has been working hard on the matter, and everything should be back to normal now.

    You can all enter your DOB, by following the link in the email that was sent.

    Thank you for your feedback and reports.

    Apologies for any frustration caused.
mmcapps88's avatar
mmcapps88
New member | Level 2
5 years ago

I think it may be time to make a move to Goggle One App. What with this fiasco and other unresolved issues I encounter with trying to use Dropbox for sharing my photographs amongst my family members.

 

The pricing, at least here in the UK, is competative as well and sharing photos from Google's platform is much more simple. 

 

https://one.google.com/about/plans?hl=en_GB

Skimble's avatar
Skimble
Helpful | Level 5
5 years ago

Yeah, I recently upgraded to 2TB of storage from Google but I'm not quite ready to cut DropBox yet due to various features I've come to rely on. Unless this is resolved fairly quickly I might reconsider, though.

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