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Message from Dropbox about completing date of birth by 1st September or lose Family Plan Access
I received the same email & have the same issue. I can't find where to update the DOB from! This truly frustrating for how much we pay for this service. Not to mention that we store important personal and business data on it.
DropBox team, please sort this out!
Hi everyone, as this is account-specific information, if you've been receiving these notifications, please could you contact the support team directly in order for them to assist further on their end.
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- Jay
Dropbox Community Moderator
Hi everyone, as this is account-specific information, if you've been receiving these notifications, please could you contact the support team directly in order for them to assist further on their end.
I´m trying that but it redirects me to the help page, there is only a BOT chat.
This is a work account, corporate I am not a minor, by mistake I put today's date when I request the date of birth and now it appears that the account is going to be closed.
- Hannah
Can you check if you're signed in to the correct Dropbox account, ARCHIVOfis?
As for you ycova00, you will definitely need to reach out to our support team and let them know what happened.
They'll be able to help you out.
Let me know if you have trouble reaching out to them.
Dear Hannah , yes, i´m in the right account. Using the same username and password as always.
- Jay
Hi ARCHIVOfis, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?
Jay im using in this forum the same email than my dropbox account [removed per the Community's Guidelines]
- Walter
Hey ARCHIVOfis, sorry to jump, but I just wanted to mention that I've just reached out via email to have a further look internally.
At your convenience, please have a look at your inbox and we'll take it from there.
That was probably a Phishing scam attempting to get people to supply their date of birth as the perp is building enough information to open phony accounts or to gain access to your accounts. Do not think it is a good thing as it is an obvious Identity Theft attempt.
Same problem. notification messages both via email and when accessing my account through a browser, without the ability to enter DOB. This is a bug. Fix it.
