Forum Discussion

LHolmes20's avatar
LHolmes20
Explorer | Level 3
2 years ago
Solved

My billing info has been used to upgrade a Dropbox account without my approval

My credit card was used to pay for a different account subscription (email address) I do not recognize. As I only have a basic account I am unable to access customer support.  I would like this to be...
billing
cancellations
Payments
Plans
Refunds
upgrades
  • Nancy's avatar
    Nancy
    2 years ago

    Hey LHolmes20! Hope it’s OK to chime in. 

     

    For billing issues, we suggest contacting our support team indeed, since we don’t have account visibility on the forum. 

     

    Can you please follow these steps to log a ticket directly with them? Feel free to send me your ticket number here afterwards. 

     

    If you face any issues though, give me a nudge and I’ll log one for you instead.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey LHolmes20! Hope it’s OK to chime in. 

 

For billing issues, we suggest contacting our support team indeed, since we don’t have account visibility on the forum. 

 

Can you please follow these steps to log a ticket directly with them? Feel free to send me your ticket number here afterwards. 

 

If you face any issues though, give me a nudge and I’ll log one for you instead.

LHolmes20's avatar
LHolmes20
Explorer | Level 3
2 years ago

Thanks Nancy for responding with the link and steps to get this ticket opened.

Ticket #23626953

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi LHolmes20, thanks for the ticket number! 

     

    I just located, and responded back to your email, I'll be happy to see you there.

     

    Cheers!

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