My plan was downgraded, but I paid for an upgrade.

Hi there, Oficina de detalhamentos, let's jump right into this! 

Are you able to see the successful invoices and receipts for the recent payments on this page?

Could you clarify what exactly is shown in your plan tab at the moment and when did you receive the email?

Let me know more!

The first trial to charge was on the 6th of febuary 2024 (to correct my mistake i said mid january in my early post). Since then, atleast twice a week the charge comes up again...

And i get atleast 3 emails a day about the upgrade

Hey Oficina de detalhamentos, did you have a chance to review the links in my previous response?

I'm asking, because at the moment, it's not entirely clear to me what type of subscription you're using. 

Is it possible that you upgraded a different Dropbox account, and not the one you're using? 

Good morning Megan, 

Yes i saw the link you sent. That is exactly my complain. I signed the 2TB plan 29/6/2023... in febuary i started getting emails from dropbox that i have to upgrade my account to 3TB plan because 2TB storage was already (as you can see from the link you sent, i only used 355GB). After so many trial to bill my credit card without sucess, my plan was downgraded to 2GB. Do you what me to forward the emails to you?

One of the email i got... it is in portugues so you will have to translate

Olá, Oficina,

Ainda não conseguimos cobrar por sua conta Dropbox Plus mesmo depois de várias tentativas. Pedimos que você verifique se suas informações de faturamento estão atualizadas. Se não estiverem, sua conta sofrerá downgrade.

Lembre-se: depois do downgrade na sua conta para o Dropbox Basic, seu espaço de armazenamento cairá de 2 TB para 2 GB (além do espaço de bônus ganho anteriormente), e você perderá o acesso a recursos de segurança como senhas para links compartilhados, permissões de pastas compartilhadas e exclusão remota.

O Dropbox deixará de sincronizar se seu uso ultrapassar a nova cota, e você só poderá adicionar arquivos ao Dropbox quando o espaço usado ficar abaixo do espaço disponível na conta.

Atenciosamente,
- Equipe Dropbox

Hey Oficina de detalhamentos -  sorry to jump in here, but could you clarify if you had upgraded through the website directly or via the app store on a mobile device? 

Website... Número de referência da transação: removed 29/06/2023

Can I send you an email, in order for us to have a closer look into this Oficina de detalhamentos? 

Ok

I just sent you an email, I'll see you there Oficina de detalhamentos!