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sahilgoyal's avatar
sahilgoyal
Explorer | Level 3
5 years ago
Solved

Not able to upgrade to Dropbox Plus - Family

Hi,
I am trying to change my plan from "Dropbox Plus - Individual" to "Dropbox Plus - Family".
When I click on 'Buy Now', it shows an error in red saying "You're already on Dropbox Plus"
It only allows me to upgrade to "Dropbox - Professional"
No one from Sales was able to help and my emails have gone unanswered.
Can someone please help
Thank you
Regards
Sahil Goyal

Dropbox Family
Dropbox Plus
Plans
upgrades
  • Daphne's avatar
    Daphne
    5 years ago
    Thanks for that sahilgoyal!

    It looks like you're account is currently part of a free team structure, which is probably why you're not seeing the option to change to Family.

    Can you try leaving or disbanding the free team structure (more info on this here), and then try change plan once more?

15 Replies

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Thanks for the fast reply, Bldruyck! 

    Have you also tried an incognito tab on any of your browsers?
  • Bldruyck's avatar
    Bldruyck
    Explorer | Level 4
    5 years ago

    Hello Lori, 

     

    Yes, I did and it does not help.

     

    Best, 

     

    Bettina

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hm, I see Bldruyck.

    Can I send you an email, so we can have a look into this?
  • Bldruyck's avatar
    Bldruyck
    Explorer | Level 4
    5 years ago

    Hello Lori, 

     

    Yes, please.

    How can I send you my contact details privately? 

     

    Best, 

     

    Bettina 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hey Bldruyck, have a wonderful Friday!

    I've just sent a message to your Community linked email, and I'd be happy to see you there!

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