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Forum Discussion

sahilgoyal's avatar
sahilgoyal
Explorer | Level 3
5 years ago
Solved

Not able to upgrade to Dropbox Plus - Family

Hi, I am trying to change my plan from "Dropbox Plus - Individual" to "Dropbox Plus - Family". When I click on 'Buy Now', it shows an error in red saying "You're already on Dropbox Plus" It only a...
Dropbox Family
Dropbox Plus
Plans
upgrades
  • Daphne's avatar
    Daphne
    5 years ago
    Thanks for that sahilgoyal!

    It looks like you're account is currently part of a free team structure, which is probably why you're not seeing the option to change to Family.

    Can you try leaving or disbanding the free team structure (more info on this here), and then try change plan once more?
Bldruyck's avatar
Bldruyck
Explorer | Level 4
5 years ago

Hello Lori, 

 

Yes, please.

How can I send you my contact details privately? 

 

Best, 

 

Bettina 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hey Bldruyck, have a wonderful Friday!

I've just sent a message to your Community linked email, and I'd be happy to see you there!

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