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Forum Discussion
paid for upgrade, haven't received an upgrade
okay, as I'm a student I used unidays 30% off yearly subscription plan, when I did this I was logged into my dropbox account and I paid for the upgrade for 6.99 a month. since paying for it, I have received no upgrade, I also have not got any emails confirming any payment, the only evidence I've got is a bank transaction, even on the dropbox "billing" page it says there is no activity.
someone please help!!!
11 Replies
- Walter
Dropbox Community Moderator
Hey ewanmillard, sorry to hear about this.
Could you let us know if you upgraded your Dropbox account through the website directly or via the app store on a mobile device perhaps?
If it's the former, you can try using our self served look up tool to identify the email address that's associated with your charge and check if it's an exact match with the one you see in your account's settings online.
In any case, please let us know more and we'll take it from there.
- okay, so I used a unidays offer which took me to the website, so I paid through the website.
Cheers - Walter
Did you use the look up tool in that case ewanmillard?
- I did but I don’t know how to get my transaction id, the only evidence of payment going through is on my bank statement, and it’s just a transaction no invoice or anything.
- Walter
In that case, you can reach out to our support team directly for further assistance ewanmillard
To do so, make sure to use an incognito window without logging into any Dropbox account and fill in this form with all the relevant information.
Once you do this and get a ticket from our system, feel free to share its ID here with us so that we can look it up as well.
- Hi, I’ve filled in the form, I haven’t received anything, no receipt, no transaction id, I can’t view it in my statement because I only have statements up to August at the minute, how can this be sorted? The only proof of purchase I have is a bank transaction
- Walter
You can reach out to your bank and ask for the transaction ID directly ewanmillard
If that doesn't work for you, let us know and we'll take it from there.
- I’ve been in my bank, all they could give me is my transaction details, no transaction ID. Can you help me out please
- Nancy
No worries, ewanmillard.
I’ve gone ahead and logged a ticket for you instead (I’ve messaged you to this email address).
Please check your email’s inbox, and reply back to me, when you get the chance.
- Hi, thank you I’ve got the email, where do we go from here? Thanks
