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Please help me cancel an account tied to a monthly credit card payment
I have tried the transaction look up tool. I have logged in to my personal account. I've even tried a previous account that was likely with an old employer. I have no idea how you continue to charge my credit card each month, but I can't look up, chat or call someone to cancel. This is honesly worse that Sirius XM. Please do better! #AvoidDropbox
My transaction is [removed]
Victoria [removed]
[removed]
[removed]
[personal info removed per the Dropbox Community Guidelines]
8 Replies
Has anyone been able to use the transaction look up tool if their credit card expiration date has changed? My card is still being charged but I've been sent a new expiration date so I'm unable to look it up. When I go into my account, it says that I have no charges or history. I'm guessing it might be charged to an old email address that I no longer have access to. My most recent charge was $19.99 on 3/30 to a Visa - [removed].
Thank you so much for any advice or help you can provide.
Victoria
- Hannah
Dropbox Staff
Hey victoriajbagley, sorry to see you're having trouble with a Dropbox payment.
Just wanted to point out that you shouldn't be posting your personal info on public forums, for your own security.
Regarding your issue, I would actually recommend reaching out to our support team directly, as this has to do with very account specific info.
To do so, open a private browsing/incognito window on your browser and go to this page.
In the "I want to look up information related to:" section, type in an email address you can access, fill out the rest of the form and submit your request.
Let us know once you have your ticket number.
Thank you so much for responding Hannah! My ticket number is #23574097.
- Hannah
Thanks, Victoria!
I see that you already have an update on your ticket, so if you need anything else, you can just reply to the agent that emailed you and they'll help you out.
Let me know if you have any other questions!
