Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
Professional+e-Sign subscription, but my account shows as a team account
This is the message I received from a customer support representative
As I mentioned, the system shows that you are under a team plan, which is also the reason why you were able to call me however, I can clearly see the Professional+e-Sign subscription you purchased.
As I mentioned, the system shows that you are under a team plan, which is also the reason why you were able to call me however, I can clearly see the Professional+e-Sign subscription you purchased.
Hey nikitaskouimanis, thanks for bringing this to our attention.
This does sound strange.
You said you contacted our support team, can you please give me the ticket number from your communication, so I can look into it on my end?
Thanks in advance!
10 Replies
- Hannah
Dropbox Community Moderator
Hey nikitaskouimanis, thanks for bringing this to our attention.
This does sound strange.
You said you contacted our support team, can you please give me the ticket number from your communication, so I can look into it on my end?
Thanks in advance!
- Ticket #18636786: Dropbox Support
Ticket #18636786: Dropbox Support- Hi Hannah did you receive my ticket number?
- Thank you so much for your help so far Hannah!
- Walter
Hey nikitaskouimanis, sorry to jump in here.
I just wanted to mention that I was able to locate your ticket in our system and passed your comments on to the expert handling your case.
I can see that they replied back to you a few hours ago and they're waiting for your response, so I'd suggest that you get back to them as soon as possible to continue troubleshooting this.
Let us know if you have anything else to ask or add in the meantime.
- Walter I am not sure who your referring to I have not been able to receive any help in regards to this issue from here or from support directly and I have a ticket number I see you marked the item solved which is not the case?
- Nancy
Hi nikitaskouimanis, I hope you’re doing well.
I can see that you’ve now replied back to our advanced agent and they’re handling your case.
I’ll be around the Community, if you need something else.
- Nancy they are not handling my case though I keep getting the run around.
They want me to disable my account and open a new one but I have a paid account through - Nancy they are not handling my case though I keep getting the run-around.
They want me to disable my account and open a new one, but I have a paid account through February 2023 for a professional subscription with e-sign, and it seems like everyone is passing the buck. I have been trying to get this rectified since September 15th. I have been a customer since for as long as I can remember; if you look at my account, I have over 40,000 files or so. I have never encountered a problem like this and had to deal with support, and thank God because it’s horrible. I tried a free trial for a team account while having a professional + e-sign account paid in full for the year. I do not know why my account is stuck in a team account, and I can not delete the team/group account, but some brain sergeant from your advanced tech support advised me to disable/delete my existing paid account with 40,000 + files and open a new one. Really?! That is your best solution after wasting my time since the 15th. Oh, and FYI, she never responded, so no one is doing anything about this but pretending to help!!
