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Forum Discussion

Catalyst-of-Awesomeness's avatar
Catalyst-of-Awesomeness
Helpful | Level 6
4 years ago

Something went wrong message when trying to pay for upgrade

I have been directed to seek your help paying for an upgrade on my account.   I get the same error no matter what computer, or browser (even incognito). It allows me to enter all my payment info, ...
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rawas999's avatar
rawas999
Explorer | Level 3
3 years ago

I do have the same problem for months !! I tired even new laptop but still same issue. Contacted DropBox two times ans they have no help at all. Onetime they closed the ticket without even chcking back with me and when I resend them back , they just ignor it. Iguess its time to go to scoial media and switch to another cloud service. It's sad how DropBox ended now, I've been with Dropbox since 2012. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey rawas999, sorry to see you're having trouble upgrading your account.

 

Have you tried using a different browser or a private browsing window, to see if that helps?

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