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Forum Discussion

Catalyst-of-Awesomeness's avatar
Catalyst-of-Awesomeness
Helpful | Level 6
4 years ago

Something went wrong message when trying to pay for upgrade

I have been directed to seek your help paying for an upgrade on my account.   I get the same error no matter what computer, or browser (even incognito). It allows me to enter all my payment info, ...
Dropbox Plus
Payments
Plans
upgrades
abhishek anand's avatar
abhishek anand
Explorer | Level 4
3 years ago

Here you go. I have attached screen shots of the error. I have tried different browsers, incognito mode. All this happened because my annual debit card payment was declined by the bank. I do not know what to next. This entire thread is filled with questions but no answers. 

rawas999's avatar
rawas999
Explorer | Level 3
3 years ago

Yes, that was excatly what I used to see when try to upgarde my plan. Somthing else I just rembered and not sure if its going to help you or not. 

I used to have one folder shared with my wife and she use Iphone. I unlinked that folder as well but honstely, I don't think it helped me but I want to through it here so you can try as well. 

I feel your concern, I was very close to move to anothet cloud service before I solved my issue. 

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