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Forum Discussion

Catalyst-of-Awesomeness's avatar
Catalyst-of-Awesomeness
Helpful | Level 6
4 years ago

Something went wrong message when trying to pay for upgrade

I have been directed to seek your help paying for an upgrade on my account.   I get the same error no matter what computer, or browser (even incognito). It allows me to enter all my payment info, ...
Dropbox Plus
Payments
Plans
upgrades
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Did you upgrade to the trial on the Dropbox site or the mobile app? What does your payments page say here regarding any recent transactions?

CoreyK95's avatar
CoreyK95
Explorer | Level 3
3 years ago

Hi Jay,

 

I upgraded to the trial via the website.

Payments page only shows my last payment for this month on 8/11, but nothing since all of this happened and I tried to get my plan back. Here is a screen shot: 

 

  • CoreyK95's avatar
    CoreyK95
    Explorer | Level 3
    3 years ago

    Actually Jay, I am just realizing that the payments showing are from 2021, which is strange because I was recently still on a paid plan before all of this occurred. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi CoreyK95, can I send you an email, in order for us to have a closer look into this? 

  • CoreyK95's avatar
    CoreyK95
    Explorer | Level 3
    3 years ago

    yes please! thank you 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi CoreyK95! Hope you’re doing well. 

     

    I was about to log a ticket for you, but I can see you already have one open with our support team. In this case, I’d kindly ask you to reply back in the same email thread, so that they can further assist. 

     

    I’ve also left them an internal message with all the info you sent us here, so that they know what you’ve tried so far.

  • CoreyK95's avatar
    CoreyK95
    Explorer | Level 3
    3 years ago

    Thank you very much! I wasn't aware a ticket had started. I appreciate you!

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