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Forum Discussion

Catalyst-of-Awesomeness's avatar
Catalyst-of-Awesomeness
Helpful | Level 6
4 years ago

Something went wrong message when trying to pay for upgrade

I have been directed to seek your help paying for an upgrade on my account.   I get the same error no matter what computer, or browser (even incognito). It allows me to enter all my payment info, ...
Dropbox Plus
Payments
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upgrades
dstula's avatar
dstula
Explorer | Level 4
3 years ago

Exactly the same problem. I am unable to upgrade to Plus, it won't let me pay, it won't show the upgrade price. Everything works until I log in, once I log in it gives an error. When I choose to upgrade to Essentials it works. When I want to use the offered discount on Plus, it does not work. Two days ago it worked but not anymore. No matter what browser, computer or whatever I use. What shall I do?

 

 

 

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi dstula, welcome to our Community!

     

    Just to clarify: do you use a paid, or free plan at the moment? You can see more about this here. 

     

    Let me know more, and we'll take it from there!

    • dstula's avatar
      dstula
      Explorer | Level 4
      3 years ago
      I use free plan at the moment.
      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi dstula, in this case, can I send you an email, in order for us to have a closer look into this?

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