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Forum Discussion
Something went wrong message when trying to pay for upgrade
I have been directed to seek your help paying for an upgrade on my account. I get the same error no matter what computer, or browser (even incognito). It allows me to enter all my payment info, ...
Rich
Super User II
Super User II
Sangwoo Sim wrote:
I have been subscribing for years through apple and trying to pay them directly and get those messages - "Something went wrong. Please refresh the page or contact customer support.".
To be clear, you're currently paying Apple for a monthly subscription, and now you're trying to pay directly to Dropbox for a yearly subscription? Do I have that right? If so, you won't be able to pay directly to Dropbox while you have an active subscription with Apple. You need to cancel your current subscription, allow the subscription to run out and downgrade back to a Basic account, then you should be able to upgrade again directly through the Dropbox website.
I cancelled my subscription through Apple and I am basic right now. It's like the million symptom people suffering when you google "Sth went wrong ...."
- Rich
Sangwoo Sim wrote:
I cancelled my subscription through Apple and I am basic right now.Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Sorry but it won't help me immediately and I am unable to save anything until they reply.
- Megan
Dropbox Community Moderator
Hi Sangwoo Sim, sorry to hear about your upgrade issue!
Have you tried another browser to do this at all since you first noticed this? If you did and this persists, could you clarify the URL you're navigating to upgrade your account back to the Plus plan?
Apart from that, can you try from the plans page directly and let me know how it goes? If you get the same error message, send me a screenshot.
Keep me posted!
I tried in many browsers and they were the same. The URL I am having trouble is : https://www.dropbox.com/buy/plus
Your link doesn't work either, it is redirected to the same URL. This is the screenshot and those gray box turns forever.
- Megan
Hi Sangwoo Sim, can I send you an email, in order for us to have a closer look into this?
Sure, that will be helpful.
- Megan
Just sent you an email, I'll see you there Sangwoo Sim!
