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Trying to contact Dropbox to change billing CC
Can someone please tell me how to contact anyone from DROPBOX. I have followed every tool possible and am getting nowhere. They have just charged my personal credit card for a business account and just need to get a refund on one CC and give then the right one. A suggestion for the DropBox team is to email your clients ahead of billing them. Thank you.
You update cards yourselves at www.dropbox.com/account .
You can then contact support at www.dropbox.com/support.
Emails do go out ahead of charging - multiple ones in fact. I know they start emailing me about 10 weeks before.
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I renewed it using my android phone and it has renewed wrong account and now I can not upgrade and keeps saying already upgraded, please help ??? I already paid and it won't let me pay again. What a confusion... ??? Email [removed per Community Guidelines]
- Trying to upgrade and it has upgraded different account totally and now won’t let me upgrade my account and I have files stuck on it. No support ???
- Nancy
Dropbox Community Moderator
Hi igeorgi777.
Can you let me know what you see exactly when trying to upgrade the correct Dropbox account? Do you receive any errors?
If yes, feel free to send me a screenshot.
I am also trying to contact SOMEONE. I had to get a new credit card and was overseas so only just got it in my possession. My Plus Account might have lapsed in June while I was away. I am now trying to input the new CC payment information (I pay annually) but I can't get to any place where I can edit billing information and I have tried everything! VERY frustrating! Any ideas?
Can someone please tell me how to contact anyone from DROPBOX. I have followed every tool possible and am getting nowhere. I am trying to update my billing information and can't. This is the highest level of frustration; to WANT to pay but be unable to.
- Rich
Super User II
lieslgambold wrote:
My Plus Account might have lapsed in June while I was away. I am now trying to input the new CC payment information (I pay annually) but I can't get to any place where I can edit billing information and I have tried everything!
If your account was downgraded then there won't be a place to update your payment information because you're no longer on a paid account. Just subscribe like you did initially and enter the new payment information when prompted.
- Jay
Hi lieslgambold, thanks for bringing this to our attention.
Are you currently on a paid plan, or a free plan according to this page?
This will help me to assist further!
HI Jay,
I have been on a paid plan for years, but I was out of the country when my new CC arrived and my account payment thus lapsed (I think it was due in June - I pay annually). So, I want to renew my regular paid plan that I had before.
Thanks!
Liesl
Thanks, Rich.
Ok, so once I sign up for a "new" account, I assume all my stuff is still there?
I appreciate your help.
Liesl
