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Forum Discussion
unable to restore purchase
There's a free trial right now and somehow I'm still charged for the upgrade. But I also cannot access my new space, keeps saying I need to upgrade, and when I go to restore my purchase it says (NSURLError Domain Error 409.)
35 Replies
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- I have this same issue
I tried to restore the purchase but don’t work.
I bought an anual plus plan - Thank you for sharing that, I just took those steps and it didn’t work. When I tapped on restore purchases, a message popped up that said the operation could not be completed and showed an error code.
- Megan
Dropbox Community Moderator
- It notified me that my storage was full so I tapped to upgrade and chose the $11.99 per month Plus option. But there is a free 30 day trial so I shouldn’t be getting charged, which I haven’t, but it just keeps putting me through this loop of telling me I need to upgrade and then telling me I’m already subscribed to the plus but then still telling me that I need to upgrade. Meanwhile, I can’t upload any more photos because it saying it’s full. I tried the chat option, but that didn’t get me anywhere. Is there anyone that can help me figure this out?
- I’m having the exact same problem!
- Jay
hi daddyslilvixxxen, could you confirm what plan you're seeing on this page currently? Do you see any recent payments or receipts on this page?
- I’m having this issue as well. What is the resolve and can you just post in forums for people in the future? Because this is super frustrating. I purchased a pro subscription.
