There's a free trial right now and somehow I'm still charged for the upgrade. But I also cannot access my new space, keeps saying I need to upgrade, and when I go to restore my purchase it says (NSURLError Domain Error 409.)

I bought a pro subscription and it processed payment through the App Store and shows I paid. But in the Dropbox app it doesn’t show my updated subscription and keeps asking me to upgrade for more storage. I keep clicking restore purchases and it comes up with this error message: Unable to Restore PurchasesThe operation couldn't be completed.(NSURLErrorDomain error 409.)

Hello- I am on an iPhone and subscribed to the 2TB storage - account was charged but my Dropbox will not upgrade and says I’m still a basic account. I’ve tried to restore purchase via Wi-Fi and cellular data and I get the error code 409 as well. Please let me know what I can do to make my account sync to the plan I’ve purchased.

Hi ltg444, thanks for bringing this to our attention. Are you on a stable and reliable WiFi network? Could you try connecting to cellular data to restore the purchases? This will help me to assist further!

I tried a few times and it gives me an error message (NSURLErrorDomain error 409.)

Hey ltg444, sorry to jump in here. Can I actually reach out to you via email, so we can look into this internally?

unable to restore purchase | The Dropbox Community

35 Replies

Replies have been turned off for this discussion

Hannah
Dropbox Community Moderator
2 years ago
Hey Fanda , sorry to see that you're having this issue.

Can we send you an email, so we can investigate it further?
Fanda
New member | Level 2
2 years ago
Hello- I am on an iPhone and subscribed to the 2TB storage - account was charged but my Dropbox will not upgrade and says I’m still a basic account. I’ve tried to restore purchase via Wi-Fi and cellular data and I get the error code 409 as well. Please let me know what I can do to make my account sync to the plan I’ve purchased.
Nancy
Dropbox Community Moderator
2 years ago
Hey Lynxy_618! I’ve logged a ticket for you. Please reply back to me, when you can.
Lynxy_618
Explorer | Level 3
2 years ago
Thank you, that would be fantastic!
Walter
Dropbox Community Moderator
2 years ago
Hey Lynxy_618 - sorry to hear you're having issues with this.

If you've ensured that the Dropbox mobile app and your device's OS are up to date and still get this error, could we reach out via email to have a further look internally?
Lynxy_618
Explorer | Level 3
2 years ago
I have the same issues. I have the Dropbox Plus account and purchased a new device, an Ipad. Used the new dropbox app from the apple store and when I login it shows that I only have the basic account not the Plus. Tried to restore purchase and get the 409 error code as well. All my files from the plus account are not showing up and dropbox wants to sell me an upgrade. I also removed very old devices on my dropbox account.
Walter
Dropbox Community Moderator
3 years ago
Hey alebogado, sorry to jump in here, but would it be OK if we reached out via email to have a further look internally at this point?
alebogado
Explorer | Level 3
3 years ago
Como lo pague por Apple Store lo unico que veo es esto:
Jay Hannah Megan

Submit a Help Request
Couldn’t find an answer? Please submit a help request form so we can get in touch.
I want to look up information related to:
Choose an account
- Other
For security purposes, we can only provide the email address associated with the account in question to third parties.
Email address associated with the account
(To choose your own account, please sign in.)
Payment Details
Select a payment
- Apple App Store
If you purchased your Dropbox subscription through the Apple App Store, you can cancel your Dropbox subscription or free trial by following these steps:

On your iPhone or iPad, tap Settings.
Tap your name.
Tap iTunes & App Store.
Tap your Apple ID at the top of the screen, then tap View Apple ID.
Tap Subscriptions (about midway through the screen).
Tap Dropbox.
Tap Cancel Subscription or Cancel Trial.
Tap Confirm.
Your account will downgrade to Dropbox Basic (free) at the end of your billing cycle.
You can find more information here about requesting a refund from Apple.
Jay
Dropbox Community Moderator
3 years ago
Hi alebogado, you can contact the team by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
alebogado
Explorer | Level 3
3 years ago
Hi Hanna, I would love to send it, what post should I send it to?
I have the purchase receipt and confirmation of purchase from apple.
Hannah can you give me the email address?