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surajramnani's avatar
surajramnani
New member | Level 2
5 years ago
Solved

Unauthorized charge to our PayPal account

Hello Dropbox team,   We've noticed an unknown charge on our PayPal as we've not made any purchase to your subscription.   Can someone please get back to me as your email says you support onl...
billing
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  • Rich's avatar
    Rich
    5 years ago
    surajramnani wrote:

    We've noticed an unknown charge on our PayPal as we've not made any purchase to your subscription.

    You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

     

    Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your payment information, then someone else likely has and you should be contacting PayPal to file a fraud claim.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi protrading104!

 

I just sent you an email. Reply back and we'll take it from there.

 

Thanks a bunch!

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