Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

surajramnani's avatar
surajramnani
New member | Level 2
5 years ago
Solved

Unauthorized charge to our PayPal account

Hello Dropbox team,   We've noticed an unknown charge on our PayPal as we've not made any purchase to your subscription.   Can someone please get back to me as your email says you support onl...
billing
Payments
Plans
upgrades
  • Rich's avatar
    Rich
    5 years ago
    surajramnani wrote:

    We've noticed an unknown charge on our PayPal as we've not made any purchase to your subscription.

    You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

     

    Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your payment information, then someone else likely has and you should be contacting PayPal to file a fraud claim.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi protrading104!

 

I just sent you an email. Reply back and we'll take it from there.

 

Thanks a bunch!

protrading104's avatar
protrading104
Explorer | Level 3
4 years ago

I already confirmed email, check please
what's next ?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey there protrading104, sorry to jump in, but I just wanted to mention that I was able to locate your ticket in our system and I can see that the agent handling your case has already responded to you and waiting for your response to continue with your query. 

    • protrading104's avatar
      protrading104
      Explorer | Level 3
      4 years ago

       

      what number of ticket ?  

      maybe I wrote twice, it was the weekend, I am not your client and I don't know your help system rules. 

      A fraud money transfer was made from my Paypal. I ask for refund. 4 people wrote to me and as a result - NOTHING

       

      JUST MAKE A REFUND anybody 

       

      PLEASE

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        I'm afraid that we won't be able to help much here on the Community protrading104

         

        You'll need to refer to your ticket for additional support at this point.

         

        If you're having issues with locating the emails from our team, please let me know and I'll open a new ticket for you.

         

        While we're at it, if this charge was a fraudulent one, you should also be contacting PayPal to inform them about this. 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!