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Zel
8 years agoNew member | Level 2
Unsubscribe Dropbox Plus Trial from Google Play Store
I subscribed for Dropbox Plus Trial from Google Play Store. I only can unsubscribe from Google Play Store and not the 'Billing' or 'Plan' page as I did not sign up for trial through Dropbox. I need to unsuscribe in the next 48 hours but my Google Play Store subscription is empty, so I cannot find it to unsubscribe. Please help me, thank you!
If you’re not able to cancel the subscription by following the steps mentioned above, since you subscribed via Google Play, I’d kindly recommend contacting them for more info on the matter.
Let me know if you have any other questions!
22 Replies
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- Ped117 years agoNew member | Level 2
Have you found a fix
Myrt wrote:
I am having the same problem. My Dropbox subscription is not showing in Google play. I have contacted Google play and they do not see a Dropbox subscription. Is there a way to cancel Dropbox without going through Google - Lusil7 years ago
Dropbox Staff
Hey there Ped11,If you’ve ensured that you’re signed in to the same email address on your Google Play and your Dropbox account, could you try signing out and back in to your Google Play account? Maybe that will do the trick.In any case, let me know how it goes and I’ll make sure to get back to you as soon as possible. Thanks! - Snakey19897 years agoNew member | Level 2I am also having this issue.
Google cannot locate it attached to either of my emails. I have been charged for a months usage that I don't want, I don't even have Dropbox INSTALLED.
Please help! - Lusil7 years ago
Dropbox Staff
Hey there Snakey1989,If you subscribed to a trial or purchased a Dropbox subscription through your phone, please check this article out for more info on canceling it.If you’re still having trouble with this, please contact the relevant service provider - which should be Google Play, from what I understand.Let me know how it goes! - Snakey19897 years agoNew member | Level 2I am EXTREMELY FRUSTRATED at this system.
I too have no subscription, and Google has declined any knowledge or wrong doing.
I have now been forced to pay for 3 months of this dratted program that I simply can not afford.
I need an answer, and soon. Please!!! - Lusil7 years ago
Dropbox Staff
Hey Snakey1989, sorry to hear that.
At first, please note that you can look up the email address and payment date associated with a charge with our credit card self-serve lookup tool:
https://www.dropbox.com/payments/find_receipt
If you're still having trouble with this and you subscribed to one of our plans through your mobile device, I'm afraid there's not much we can do from our end and you'll have to contact Google support for more info.
Nonetheless, if there's anything else I can help with or you have any other questions, please don't hesitate to get back to me. Cheers!
- maria mejia6 years agoNew member | Level 2
I want to unsuscribe right know from this App.
and want my money back if there was a charge.
- neversubscribeagain6 years agoNew member | Level 2
I'm getting the EXACT SAME RUN AROUND about this from BOTH Google Dropbox AND Google Play Store. So, I'm filing a complaint with the Federal Trade Commission. In the mean time, all I can do is contact my credit card company, report my credit card stolen, and have them reissue a new card. That will at least stop Google from charging my card again.
- grow land4 years agoNew member | Level 2
How EXACTLY do we contact Google Play Store about this??
You sell thru this channel but can do NOTHING to help people that are double billed!!
- Jay4 years ago
Dropbox Community Moderator
Hi grow land, you can follow these steps in order to cancel a plan via Google Play.
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
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If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
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