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jpark134's avatar
jpark134
Explorer | Level 4
3 years ago

Update billing info

Every instruction page tells me to go to my account page, click on settings, then click on billing, in order to update my credit card information. However, there is no "billing" button on my settings page. What should I do?

Account Settings
billing
Payments
Web

23 Replies

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  • Mrbtailor 's avatar
    Mrbtailor
    Helpful | Level 5
    2 years ago
    And how do you allow something to be downgraded? Isn't that something you choose? Like I said, I've tried it all, and I wind up right back to where I was.
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi again, I had a look into our system in the meantime and I can see that our team has logged a ticket for you. Please reply back to their email, and they’ll further help.

  • Mrbtailor 's avatar
    Mrbtailor
    Helpful | Level 5
    2 years ago
    Thank you Nancy. Just got back home and getting ready to do it now!!

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