i have forgotten my password and no longer have access to my email, how can i reset my password and change my email?

Hello Dropbox team,I'm having the same situation and has submitted my issue in ticket #12059229Please take a look. Thanks a ton!

Hi Lehamy,Good luck with accessing your account! So far dropbox has been unhelpful buthopefully they will rethink their security measures since more and more people are facing this issue! Please keep me posted if they help you access your account!

Hi Andrew1983,Without know your email you can't change anything - the email is your user id! If you have a device connected to the account still, you can check there for the exact email. If you haven't access to the used email, that's a big issue; regular password reset becomes impossible. If your mobile device is connected to the account still, there is workaround. On your mobile device is a feature "Connect a computer" (in Dropbox settings section). Use this feature to gain access back to your account and change email to an actual one (which you have access to). After that you can reset the password in the trivial way. :wink:Good luck.

Hey heather822, thanks for posting. Since you have a similar issue to the OP here, please check out Walter's post above for some more info. I'll be just a post away if you have any questions!

Hello, I have a strange situation, where I know the password and account for dropbox, but I can't login because it says my password is expired. I can't access my email address linked with dropbox, because it no longer exists. When I tried to update this old email address which is no longer available with a new one, my dropbox password expired, and it logged me out. Is there a way beside the non working email address to remove the restriction, and be able to login with my current account and password? This is what I get after logging in: Thanks.

Can I reset my password without access to the email as I forgot it?

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Fulguletz
Explorer | Level 4
5 years ago
Just to be sure we are on the same page.
Is this the page where I am supposed to put the compaint?
Because here it asks for the email that I stated in this post that I do not have access to anymore, because that is what I was trying to do. Change the email address that I have no longer access to while logged in, but it logged me out, and invalidated my working password. Is there no human I can actually talk to in order to solve this issue? Because it seems that Dropbox really hates the customers, and is never willing to help. There is a circle I am going around into, because no one is reading the problems users have.
Fulguletz
Explorer | Level 4
5 years ago
And you have just billed me on an account that I can't access. This is already starting to be bad, because I am paying for a service that I can't use.
Walter
Dropbox Community Moderator
5 years ago
I'm sorry to hear you're still having issues with this Fulguletz.

May I reach out via the email address that's connected to your Community's profile to look further into this?
evallance
New member | Level 2
5 years ago
Hello, i have another email account with old work files i need to access but as this is an old email i can not rememeber my password and cant access change password as i can not access the old email account to verify the code.
How do i get past this issue? Thanks
Lusil
Dropbox Staff
5 years ago
Hey evallance, thanks for reaching out to us.

I moved your post here, where other users have had a similar issue.

Have a look at what is mentioned and let us know if you have any other questions.

Cheers!
Jaketries
New member | Level 2
5 years ago
Hey everyone!

i'm in deep s****

i've been trying to login through my old email adress (which is now been closed with no chance of getting back) and i've forgotten my password, does that just mean that my dropbox is forever gone?

i've been trying to get through the support page, but it's really confusing

thanks in advance

Jake
Rich
Super User II
5 years ago
Jaketries wrote:

i've been trying to login through my old email adress (which is now been closed with no chance of getting back) and i've forgotten my password, does that just mean that my dropbox is forever gone?

If you still have an active device linked to your account, there's a chance you can still sign in and update your email and password. Otherwise you'll need access to the email address you used for your Dropbox account.

https://help.dropbox.com/accounts-billing/settings-sign-in/lost-email-access
dmt747400
New member | Level 2
5 years ago
I do not have access to my old email server, you say my password is expired, yet I have no way to update it to log in. I need to speak to a real person. Chat Bot is completely worthless on this issue. Is there anyway to actually talk to a live person?
Lusil
Dropbox Staff
5 years ago
Hi there dmt747400, thanks for reaching out.

I moved your post to this thread, where other users have had a similar issue with this.

Whenever you have a moment, check out what is suggested here, and let us know if you have any other questions.

Cheers!
gabrielleduplessis
New member | Level 2
5 years ago
i have a big problem .. and unfortunately i can't talk to anyone about tech support. The situation is that my account is associated with an email that is no longer in function .. and I lost my password so I have no way to recover it since the confirmation email is sent to the email that does not. plus function. Also I have tried to find a way to contact the company and there is no option to chat with a real person. I do not know what to do