Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Andrew1983
6 years agoNew member | Level 2
Can I reset my password without access to the email as I forgot it?
i have forgotten my password and no longer have access to my email, how can i reset my password and change my email?
95 Replies
Replies have been turned off for this discussion
- MT-Tester5 years agoHelpful | Level 6Thx @Здравк
I was able to access my account settings via mobile browser fallowing Здравко's solution.
katrinaskaar, Simba47, lehamy2610, msfowler - Simba475 years agoHelpful | Level 6
Unfortunately this did not work for me. I am so frustrated with Dropbox, I am definitely not continuing as their customer. They have no compassion and understanding for people, terrible customer service - I'm still waiting for a response from their support team. And on top of that, I had automatic billing set up - so now I will have to cancel my credit card just so I don't get charged again.
- Simba475 years agoHelpful | Level 6
Dropbox explicitly states that in the PRO Business account their customers get 180-day accident, theft, and disaster recovery. Where is this in pratice? I paid and did not get this benefit...this is not fair.
- katrinaskaar5 years agoHelpful | Level 5
Right, thank you! Appreciated it. I never used mobile browser, so it won't work for me either. I'm still locked out and the ticket number is useless.
- katrinaskaar5 years agoHelpful | Level 5
Sooo What you're saying is that we're hopeless. Okay, thanks. Dropbox sucks.
- MT-Tester5 years agoHelpful | Level 6
- MT-Tester5 years agoHelpful | Level 6Moderator, @dropbox
I have another problem: The Settings page UI buttons (blue color buttons) are not accepting commands. Is that normal?
This is preventing me from changing the password! - katrinaskaar5 years agoHelpful | Level 5
Hi. No, that's the problem. I'm not logged in, because they logged me out. They said they expired my password, and I can't create a new one because I don't have access to that old email. I don't even think sbcglobal exists anymore. Thanks for trying to help! I appreciate you trying. Dropbox just isn't helpful.
- opudo5 years agoNew member | Level 2
Hi,
So I have an dropbox account that I created a few years ago. I haven't used it until now, I know the email and password but dropbox says that my account security has expired and that I need to reset my password. Probably because I haven't used my account in a few years. The only problem is that I have deleted my gmail account some time ago and I cannot reset my password. I just want to download one video where my friends and I are gaming.
About Settings and Preferences
The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!