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pamallama's avatar
pamallama
New member | Level 2
4 years ago
Solved

Deleting Account Error

When I go to delete my account, I get an error message after I've filled in all the details.

 

It flashes with Error 500 and only gives me the option to only go back to the home page or visit the help center.

 

I've tried 3x now to delete and nothing changes.

 

Anyone offer any help?

Account Settings
Error Messages
  • Walter's avatar
    Walter
    4 years ago

    Hi all, happy Monday and thanks for flagging this with us. 

     

    I just wanted to let you know that I looked this up internally and I can see that this should be resolved now.

     

    You should now be able to delete your Dropbox account normally. 

     

    Thanks for your reports!

     

    [Moderator Note: This was resolved in September 2022, so if you're having a similar issue, please feel free to post in under this discussion which is more recent.]

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  • tazz123's avatar
    tazz123
    Explorer | Level 3
    4 years ago

    jay im having the same issue, I get the error 500 when trying to delete my account, can you please assist?

  • Jazz1f's avatar
    Jazz1f
    New member | Level 2
    4 years ago
    Hello, I’m trying to delete my account but it keeps saying “error performing the action”. How do I delete it?

    Thanks
  • tazz123's avatar
    tazz123
    Explorer | Level 3
    4 years ago

    any help with this? I got the same error 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi tazz123 & Jazz1f, happy Friday! 

     

    Can you please try a private browsing window without any extensions or plugins running and let us know if you notice any difference? 

     

    If I were you, I'd also try clearing my browser's cache, then try again.

     

    Let me know of any updates!

  • tazz123's avatar
    tazz123
    Explorer | Level 3
    4 years ago
    I have tried this , It didn’t work
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi tazz123, would it be okay for me to reach out via email, in order to have a closer look into this? 

  • itsme232's avatar
    itsme232
    New member | Level 2
    4 years ago

    Were you able to get this resolved Im having the same issue; also followed all steps listed in the thread. 

  • tazz123's avatar
    tazz123
    Explorer | Level 3
    4 years ago
    No, I’m waiting for her to email me
  • Maria Klimova's avatar
    Maria Klimova
    New member | Level 2
    4 years ago

    Hi! I am having the same issue. I am using Chrome, tried clearing cache and using incognito mode. I tried to remove my account through mobile, too. Please assist.

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