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Desktop app on Mac crashes when trying to link a second account
Hi
I was using Dropbox Beta with the new cloud storage location in Ventura. I had both personal and business account on the desktop app. Things were working mostly ok, but I was having some issues with syncing, so I thought I should try leaving the beta. that's when all the problems started.
After I left the beta, I could no longer add a second account to the desktop app. I tried adding the Personal account then adding the Business acount. I tried adding the Business account, then adding the Personal account. When I add the second account, Dropbox crashes and it doesn't login. So I went back to the beta to see if that made a difference and it hasn't. So now I'm stuck with only my Business account in the beta
Is there anyway to fully reset Dropbox on the computer to fix this?
thanks
Paul
all sorted. turns out i had been downloading the beta. needed to untick the Early Access
27 Replies
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- Walter
Dropbox Community Moderator
Hey angelique_WR - sorry to jump in here, but could you clarify if you were able to link your accounts on a MacOS device without an issue in the past and how many files you're syncing locally on your Business account on your desktop?
- Yes, I had both my accounts synced to my Mac for years before this. I donât know exactly when my personal account got disconnected but it has to be pretty recent because I use it frequently.
I honestly have no idea how many individual files i have synced locally vs. in the cloud, or just in general. Who counts their digital files? I know I probably have a couple hundred folders, each with several subfolders and probably dozens to hundreds of individual files depending on the client. If there is an individual file limit, it would be nice if Dropbox could provide that count, but it only shows the size of the folder in kb/mb/gb, which is pretty meaningless for digital files that could be a wide variety of types and sizes individually. - Walter
Thanks for the additional information angelique_WR - much appreciated.
I took a look at our system and I can see that you have a ticket with our support team so I'd suggest waiting for our expert's response on your ticket so that you can continue troubleshooting this with them directly.
Let us know if you have anything else to add in the meantime.
I am having the exact same issue and I also suspect the cause to be the same thing - personal account allows File Provider, work account is apparently not eligible (I don't know why not though).
Were support able to help you at all?
- Support suggested I do an advanced uninstall/reinstall using command line tools, and supposedly after that I should be able to revert to the non-File Provider version for my personal account and have both back in my user folder. However, I havenât had a chance to try this yet as I canât afford at downtime from Dropbox during my workday. Hopefully I will be able to give it a shot over the weekend and will report back!
Thanks for letting me know. I'll try an advanced uninstall/reinstall and see how I get on.
I'll also report back if I manage to get anywhere.
Thankfully, the advanced uninstall/reinstall worked. What a relief.
I hope it works for you too, angelique_WR.
