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Expired password - frustration
Tried to log in on one computer when I received notification that my password expired.
Was still logged into my account on another computer. Tried to change the password and it wouldn't take.
I can't access my email address linked with Dropbox, because it no longer exists. Which happened at the same time Dropbox expired my password.
Created a new account and was transferring files over when my computer rebooted and logged me out.
Have tried every option, including contacting support (Ticket #12385790) in which I was told to log into my account to see what my support options were. WHAT THE HECK? How am I supposed to do that when I am locked out. Someone obviously didn't read my issue.
I use Dropbox for the cloud feature and to store important documents, etc. I am hopeful that someway, somehow, someone can help me. I know my old password and can provide detailed answers to any questions.
Please help. Thank you.
- Thanks for the ticket ID, I've replied to your message.
Please could you reply to that when you get a chance!
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- I have same issue as daniellejb..please help me recover my Dropbox, I no longer have access to my old email (it has been deactivated) and Dropbox is saying my password expired. I cannot create a new one because I can't get into my old email. Please help!!!! I just want to recover my old files, I email support but they are saying to log in too using old acct ( which I can't do).My ticket# is 12727388
- I also made a ticket for this issue. I’d love to get some help with it. Thanks so much. Ticket #12776059
- Megan
Dropbox Community Moderator
Sure thing, anonymous!
You should have received my reply. - I have the same issue, I know my user and password, though, my password was expired and the email connected to my Dropbox is no longer active (9yrs now). I need pictures for a funeral. I never received a response for 2 ticket# 14685434 & 14711125. It seems that this is a common issue for years, why hasn't this been resolved. Please assist. I need my pictures.
I doubt you're gonna get far with this Candacejack unfortunately. Dropbox did a bunch of manual verifications on me, concluded that I'm the owner of the account and then proceeded to reset my password, locking me out completely. Now I'm not even getting a prompt to enter a code anymore, and Dropbox is telling me that "if you don't have access to the email address registered to your Dropbox account and do not know the password, unfortunately we have no way to help you regain access to that account".
They just don't care about small fries like us anymore.
- Unbelievable, I bet you they will care when it's all over social media.
Thank you very much. - Jay can you help me? I am so heartbroken. I had all of my sons baby photos stored on a Dropbox that was linked to an email account that is no longer valid. I went to log in and it said the password is expired and it will send a link to the non existant email! I can give a ton of information, login, previous password, anything!! I am terrified I lost my sons photos forever 💔 😢 using my husband's login to get to this forum and ask for help...
