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Forum Discussion
I cannot change into a new email address, it says it's taken.
Hi all,
I have read many of the threads and found that many have been facing this issue. I wanted to change my current email address to another one that is related to my business. As I am using this dropbox for business matters and planning to upgrade to professional. Yet I keep getting the message that the new email address is already in use. Then, when I go to sign in, to see how it is signed in as I am the only one that has access to it, the sign up page appears which clearly indicates it is not associated with any dropbox account. I also did the trick of using forgot my password with that email address and no email address, which also indicates that email doesn't exist in dropbox. How to solve this dilemma? Is this a glitch or a technical error?
4 Replies
- Mark
Super User II
How to solve this dilemma?
Log a ticket with support at http://www.dropbox.com/support as something has clearly 'locked' your account - possibly if you previously had a Business account with another company for example.
- Megan
Dropbox Community Moderator
Hey Mariamjals, sorry to hear you're having issues with this.
I also suggest you try what Mark has already suggested. If you end up reaching out to our Support team, share your ticket number reference with me.
Otherwise, if you're facing any issues I'd be happy to open a ticket on my end for you.
Keep me posted!
Thank you Megan and Mark, I have contacted support by email and i am trying to get it sorted from their end as it is very strange. The new email has never been used with dropbox so I am not sure how it got locked! fingers crossed it can be cleared with the Dropbox support team
- Megan
Wonderful Mariamjals, thanks for the heads up!
I was able to locate your ticket, and add some internal comments from our public communication here.
Hang tight, and let us know of any updates!
