Live chat button does not work

Hey kerryh, sorry to hear you're having issues with this.

Can you please clear your browser's cache and let me know if you're still getting the same behavior?

If you do, I'd appreciate a screenshot of the last screen you can get to.

Thanks!

I am having the same problem.  Google chrome.  I am signed into the Chrome browser, as I do every day.  The button is "dead" - it doesn't do anything when it is clicked.

Thanks for letting us know about this, lbrindise.

Have you tried to also clear the cache on your Google Chrome browser, to see if that helps?

I have the same problem. I cleared the cache and it did not open. 

is there a direct link?

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boxnewyork wrote:

I have the same problem. I cleared the cache and it did not open.

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Have you tried another browser? Also, you could test it with all browser extensions disabled as there could be something blocking it.

Same issue.
Cleared cache, tried different browsers, incognito, etc. Problem continues.
What's going on here, Dropbox? 

Hi jameswjesso, welcome to our Community! 

Do you get any specific errors when trying to contact our Support team via chat, or it simply doesn't work? 

In the meantime, you can always let me know more about the issue you're experiencing just to have a clear idea about that. 

Keep me posted, and we'll take it from there! 

Hi Megan.
No error. It just doesn't do anything when I click on it. 

My issue is that I want to switch my billing from annual to monthly, but there is no option to do so in my settings. Even the instructions in your knowledge base are inaccurate, as what they describe does not exist. 

Hi jameswjesso, have you tried emailing the support team directly by opening a ticket instead of via chat? 

Do these steps not help in changing your subscription? Where exactly are the steps not applicable for your account?

I did email. But my account renews tomorrow, so getting it changed asap was important.
And now, those steps don't explain how to switch to monthly billing at all and there is nowhere within the change plans process that gives me the option.

I did find this help article that explained how to do it, but those options no longer exist (not sure why it is still online given that it is no longer applicable).