Live chat button does not work

In order to switch from annual to monthly billing, you'll need to downgrade your account entirely, and when it returns to a Basic plan, you can re-upgrade under a monthly schedule.

But what happens to my data if I have more than the storage limit of a basic plan?
Also, that is a terrible way to have people do it. It is entirely unintuitive, and the fact that I needed to go through this back and for the get the information is also terrible. I appreciate that you helped me, but you shouldn't have needed to.  It should be clearly stated somewhere.

If your account is overquota, you can read this article for information on what happens to your data.

Lol, it's been 1.5 years and this is still happening. No support chat ever. Do you think they know this??? that this is the reason they're not getting any chats? Wish I could just talk to someone.

Hi cmcintoshphoto, we've not received any reports about the chat button not working. 

Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

If need be, you can contact the team via email, depending on your plan.

I've tried multiple times in the last few weeks to submit a support ticket, I need to merge my accounts as one of them is under an email of an expired domain. I haven't received confirmation emails (submitting them under my email I do have access to) and haven't received any replies at all. The "chat now" feature frustratingly does nothing so I can't even chat with anybody. 

I've tried all of those things, Jay. I've also submitted at least 3 email tickets and haven't received replies.

Hey cmcintoshphoto - sorry to hear you're having issues with this.

Could you please let us know your ticket's ID so that we can look it up in our system?

Also, if you've tried clearing your browser's cache or using another browser and the issue with the chat persists, please let us know here so that we can reach out from our end to assist further. 

On a side note, there's no way to merge two personal accounts at this time, but you could probably use a share folder to transfer the data from one to the other one if needed.

I hope this helps a tad and please keep us posted!