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Forum Discussion
My account has disappeared
Hello
My account and all my files have completely vanished. I have been using it regularly all year but this week I went to use the folder on my computer and it wasn't there, so I logged in on Chr...
Hi!
Yesterday I tried to log into my account on the Dropbox website.
My email address wasn't recognized and I was redirected to the registration process.
So I reregistered the same Email address - now I have a 2GB empty account instead of my 10 year old account which included lots of bonus space (close to 9GB for recommendations)...
All my files are gone and all my subscribed folders (folders used to exchange data with customers) are gone.
There seems to be no support to reach - why I get directed to use a chat bot (absolutely not being able to help) is beyond me.
So now I am asking here in hope someone can redirect me to a real support person.
Or is there anything else I can do?
Thanks a lot!
jhhh
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey jhhh, I'm sorry to hear about this.
How long had it been since you last accessed your account?
If it had been more than a year, then the account was probably disabled due to inactivity.
You would have gotten an email about that beforehand, of course.
Now, if you signed up for a new account using the same email address, unfortunately, you sealed the original account's fate, as it cannot be recovered.
Sorry to be the bearer of bad news.
If you have any questions, let me know.
