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Not receiving 6 digit verification code
I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay a monthly subscription fee so I don't think my account has been shut down as I have seen in other threads. I NEED these files!
Hey Jay,
I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!
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already did waiting for someone from dropbox to reply till now there is no respond
Hi,
I am having this issue too and now i am using another email to post as i totally cant login my dropbox account due to the 6 code. I have added the dropbox email address in contact and tried but it failed to receive.
From my google password management that is the another email address i used to store my work stuff. But not i not able to access. Please help.
Thank you.
Best regards,
Su Hsiang
- Well I have new device and now when I try to login into my Dropbox account it sends me a 6 digit code to my email for verification so I can access it but the problem is in my email there is no 6 digit code I don’t receive anything not even in spam folder
- Megan
Dropbox Community Moderator
Hi Syllanis, welcome to our Community!
Have you tried adding the no-reply@dropbox.com address into your contacts list, in order to ensure that email goes through?
Let me know, and we'll take it from there!
- I tried but unfortunately still nothing.
Hola Megan and Good day
Hope you doing fine there.
By the way, I can’t access my Dropbox account which is email ID is
[email removed as per Community Guidelines]
After key in my password, security code will be sent to my email but then I didn’t get it
Can you please help me?
And you may contact me at
removed- i want to login to new device , once i key in my email and password , i will receive code to my email for login , but until now i did not receive any code for login purpose
