Password reset email not received

Jay I may be using the wrong email address.
How can I find the login information linked to my account that is being debited from my paypal account?

If the payment is being taken by Dropbox directly according to your bank statement, you can use the card lookup tool to locate which account it belongs to.

Hey, I'm using and email that at some point previously was from someone else, I have access to the email account, but when I try to change or recover the password, the email with the link or something from dropbox doesn't appear, I already check and I don't have any block account from dropbox and I add the no reply account to my contacts

Hey mghabitant, thanks for reaching out to us.

If you've also checked the spam/junk folder and the email's not there, can we send you an email from our end, so we can look into this?

Let me know!

Hi!

I´ve being trying every support ideas without success, also tried the community ideas such as use different browsers

My trouble is that I ask for the recory password mail but never receive the mail.

I really need the information in my account

Please, help me!

Hey mcarrasco, just to confirm, have you checked your spam folder, to see if the email went there?

And also added no-reply@dropbox.com to your email contacts?

Hi hannah!

I did

Tryed:

- spam

- add to my contacts no-reply

- differents browsers

- incognito mode

No one works

Thanks for the update, mcarrasco. Can we send you an email, then, so we can look into this a bit more closely?

Yesss please!

Im gonna be so thankfull

I´ll be waiting you email

Not a problem, mcarrasco, I just sent you an email, so we'll continue there. 🙂