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Password reset email not received
Hi! I created my account back in 2016-2017 and I didn't use it for a while. I changed my phone since then and now I can't login because I don't remember my password. When I try to reset it, it says that the reset email was sent but I didn't receive anything. I tried looking into the spam folder and creating a contact with no-reply@dropbox.com but nothing worked. I know this is the right email because I got a lot of mails from dropbox about my account saying that my account storage is full and I should upgrade.
- If the account hasn't been accessed for over 12 months, then it means that it wouldn't be possible to regain access to the account of the files within.
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Yes, of course.
Empty, no letters!All other letters come and go.
Maybe there is a way for your admins to delete the account by mail request?
Or what options can you suggest?Yes, of course.
I would be grateful for the feedback.I have exactly the same problem. Helping a neighbour's wife with the same problem, forgotten password, and no reset mail received. Tested on two other users and no problem getting reset mail in the same PC and mail program ... The user registered one week ago and the account is empty but not possible to delete either - frustrating !
The chat is worthless !
Yes, I think I have tested most of it, but adding no-reply@dropbox.com to contacts is not possible in the mail program. Have tested resetting 2 other account's password that works perfect.
I think I have an idea what could be the problem. The user first made a used with a combination of a mail address and a password + password. The she realized this was wrong and made a new user with here correct mail address + password. This password is forgotten and not possible to reset - she is not a super user on PC's and in her mid 70's. I have access to the first user and have deleted that user (mail address and password combo nn@hotmail.nonnnnnn). However, I am not sure in what order these accounts were made. This might have confused the system on mail addresses.
Contacted Dropbox on chat on Friday and gave them her name, user and phone number as requested, but suddenly the chat was cancelled by Dropbox - is this a robot and is this store by Dropbox ? In case Dropbox should have everything needed to delete the account/user, or reset the password from their side.
Hi, yes that ok. I think you have my mail address ?
