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Forum Discussion
"Please log in to verify your email" when trying to access a folder.
I have been added to a DropBox and received an email from DropBox to allow me to access the folder.
Now, I enter my username then password. The page loads then resets and say "Please Log In to Verify your Email". it is an endless cycle.
Because I am accessing another party DropBox, this is a free account so DropBox does not offer me support.
7 Replies
This has been going on for close to 24 hours now.
- Walter
Dropbox Community Moderator
Thanks for clarifying that for us LLA2025
If this persists after clearing your browser's cache and/or another browser, could you send us a screenshot of the exact error/message you're getting?
I have tried all of the above.
- Megan
I see LLA2025.
Have you tried signing into the account online first, and then checking your sharing tab to see if you can find the folder there and join it?
Also if you access the account's settings, do you have the option to verify the email address there?
No I am logging into my own DropBox account. Only see this message when clicking the invitation.
- Megan
Hi LLA2025, welcome to our Community!
Just to make sure we're on the same page here: it sounds like you're logging into someone else's Dropbox account, while trying to access a shared folder, right?
If not, feel free to clarify. Do you see this message when trying to log into the account online, or when you click the invitation to the shared folder?
Let me know more, and we'll take it from there!
