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Red "notification" dot doesn't leave my desktop app on macOS
That darn red "notification" dot on the icon will NOT go away. I've read all my notifications, and it says (everywhere) that I have no unread notifications, and yet...that number "1" in a circle is S...
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHey GratefulUser! I believe Megan’s referring to her post here.
Thank you. I did that. Syncing seems to work (yay). But ALAS, the problem persists. Still that "1" in a red dot, even though I have no notifications...
Really distracting.
Hope you can help.
- Jay
Are there any yellow messages in the desktop app when you click it and view Sync history and Activity?
Where might I find "Sync history and Activity"?
Oh, I found it--assuming that's what comes up when I first click on the icon. I don't see anything in yellow under either tab.
(This is a bug mentioned all over the place on various community threads...)
AND...I just got a pop-up that said something happened with Dropbox and I needed to re-start.
I don't know how.
And the icon at the top of my desktop has disappeared.
Help!?
I found Dropbox in my Applications folder (grayed out) and clicked it. Now it seems to be back--you all must be doing something. And it's back on the desktop--WITH THE RED DOT! Omg, this is nuts.
- Jay
Could you confirm the exact version of the Dropbox desktop application that you're running by hovering over the icon, or opening the preferences in the app?
194.4.6267 Up to date
- Megan
At that point, can we send you an email, in order for us to have a closer look into this GratefulUser?
Sure.
REMOVED
But I think -- having seen this on threads for a very long time -- this may be something I'm just gonna have to live with.
Thanks.
- Megan
Megan, my email to you bounced back...
- Megan
I can see an update on our email chain, but haven't gotten to it yet GratefulUser.
I'll respond back as soon as possible.
Thank you. I got a response from Protonmail that my email to you "couldn't be delivered." Is that because you hadn't opened it?
- Jay
The system we use would open emails automatically. I can see that the agent provided information on how to access the security page on the Dropbox site.
Thanks for the link.
