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GratefulUser's avatar
GratefulUser
Explorer | Level 4
2 years ago

Red "notification" dot doesn't leave my desktop app on macOS

That darn red "notification" dot on the icon will NOT go away. I've read all my notifications, and it says (everywhere) that I have no unread notifications, and yet...that number "1" in a circle is STILL there. Help?

desktop
Notifications

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I can see an update on our email chain, but haven't gotten to it yet GratefulUser.

     

    I'll respond back as soon as possible. 

  • GratefulUser's avatar
    GratefulUser
    Explorer | Level 4
    2 years ago

    Thank you. I got a response from Protonmail that my email to you "couldn't be delivered." Is that because you hadn't opened it?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    The system we use would open emails automatically. I can see that the agent provided information on how to access the security page on the Dropbox site.

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